A first withdrawal runs into small things more often than later ones: an unconfirmed email, an open bonus, a network the wallet on your side does not accept. All of that is easier to settle in advance than to work out with a request already submitted. These six points cover most of what goes wrong.
1. Confirm your email
Tonza runs no identity verification: no documents, no selfies, no proof of address. The one formality is email confirmation, and it is required before the first withdrawal rather than at signup.
Do it early and make sure you still have access to that mailbox. While you are there, check that messages from the site are not landing in spam — account notifications arrive at the same address.
2. Know where your bonus stands
The welcome sequence on the first four deposits (200%, 150%, 100% and 50%) starts at 50 USD and is capped at 2500 USD, and it comes with terms: x40 wagering, seven days to complete it, and a 5 USD maximum bet while wagering is active.
Until those terms are met, the bonus portion is an obligation rather than free balance. Check your progress before planning a payout; the full conditions are laid out on the bonus page.
3. Match the coin and network to the receiving wallet
Nineteen cryptocurrencies are supported and several of them run on more than one chain: USDT on TRC-20, ERC-20, BEP-20, TON and SOL, USDC on ERC-20 and BEP-20. The withdrawal network has to be one your own wallet or exchange accepts.
Verify that on the receiving side specifically — an exchange may list a coin without supporting every network it exists on. Available options are shown on each coin page, for example USDT.
4. Verify the receiving address
Copy the address straight out of the receiving wallet or exchange account, never from a chat or a notes file. After pasting, check the whole string rather than the opening characters alone — address-swapping malware deliberately picks look-alike prefixes. If the wallet needs an extra field alongside the address, carry that across too.
An address mistake is irreversible. A transaction sent to the wrong place is not undone by a support ticket — only by the goodwill of whoever controls that address, assuming anyone does.
5. Work out the fee
A withdrawal fee has two parts: a fixed amount in the coin itself plus a percentage of the sum, and both depend on the coin and the network. Exact values sit in the table on each coin page, and that is worth reading before the request goes in, not after.
On smaller amounts the choice of network matters more than people expect: in percentage terms, the fixed part weighs far more heavily on a small request than on a large one.
6. Submit, then leave it alone
Withdrawal requests are reviewed by an operator. That is a normal part of the process rather than a warning sign, and resubmitting the same amount while the first request is still open does not help; it only gives the review two things to reconcile.
If something needs clarifying, message support with the amount, coin, network and time of the request: on-site chat, @TonzaSupportBot or [email protected].
Two things beyond the list
The first is account security. A unique password that nobody else has removes most of the risk. Support does not write first in direct messages and does not ask for access to an account or a wallet.
The second is that tax and legal treatment of crypto transactions depends on your country and changes over time. We do not cover it here and give no advice on it: check your local rules, and see the legal section for the site's own terms.
